Why oh why can’t the My Oracle Support (MOS) website actually work like it is meant to?
I have been trying to get set up to use the new companies CSIs and it is driving me crazy. I’m on the “Support IDs and Privileges” page and I either get:
I get the same random (mis)behavior on the HTML and Flash versions. I checked with another guy in the office and his account is doing the same thing, so it’s not an issue specific to my account. I’ve also tried on IE, Chrome, Firefox and Opera. No luck.
Can we please ditch these versions and have the old APEX version back? It’s wasn’t as pretty, but at least it worked!
So another My Oracle Support Update at the weekend. Today I get the following results when searching the knowledge base: Thanks a bunch, Oracle! We pay for this stuff and you continually screw it up in basic ways. And no Chrome is not an unusual browser. And yes flash is up to date. It isn’t [...]
The crew at My Oracle Support (MOS) [@myoraclesupport] have an excellent starting point for troubleshooting Oracle Exadata. I’d recommend to add this one to your MOS bookmarks.
This is a rather quick note, but can be quite useful in certain situations. I currently look after a system which is quite difficult to jump on. That means before I get to do a “sudo su – oracle” I need to get to a jump-off box, ssh to 2 other machines and then log in as myself. It’s secure, but not user friendly. Especially in this case where I needed to run the latest RDA for an an open support request.
So rather than “dragging” the RDA with me on each box I used the new (Flash) interface to get a small shell script which you just need to deploy to your machine and run. It then connects to updates.oracle.com and does its magic.
The script works mostly fine, but depending on your environment you have to make small changes. My example is for Solaris 10, any Linux should just work out of the box.To start with you need to log in to the Flash version of My Oracle Support (unsurprisingly) and click on “patches and updates”. Enter your patch number, for example 10376971 for RDA on Solaris SPARC 64bit. On the results page, click on the description (“remote Diagnostics Agent OCM Bundle….”). The line will now be highlighted. Next, click on the download icon to view a new pop up window.The magic is in the “wget options” link down to the left. Clicking on it you have the option to have a script created or either copy the script to the clipboard.
I chose the latter, and created /tmp/get.sh with the contents from the clipboard. The script is shown here:
#!/bin/sh # # Generated Wed, 23 Feb 2011 08:49:57 Coordinated Universal Time # Start of user configurable variables # # SSO username and password SSO_USERNAMEemail@example.com SSO_PASSWORD= # E-Delivery token # The EPD_TOKEN will expire 48 hours after the following generation date # Wed, 23 Feb 2011 08:49:57 Coordinated Universal Time EPD_TOKEN= # Path to wget command WGET="/usr/bin/wget" # Location of cookie file COOKIE_FILE=/tmp/$$.cookies # Log directory and file LOGDIR=. LOGFILE=$LOGDIR/wgetlog-`date +%m-%d-%y-%H:%M`.log # Output directory and file OUTPUT_DIR=. # # End of user configurable variable # if [ "$SSO_PASSWORD " = " " ] then echo "Please edit script and set SSO_PASSWORD" exit fi # Contact updates site so that we can get SSO Params for logging in SSO_RESPONSE=`$WGET https://updates.oracle.com/Orion/Services/download 2>&1|grep Location` # Extract request parameters for SSO SSO_TOKEN=`echo $SSO_RESPONSE| cut -d '=' -f 2|cut -d ' ' -f 1` SSO_SERVER=`echo $SSO_RESPONSE| cut -d ' ' -f 2|cut -d 'p' -f 1,2` SSO_AUTH_URL=sso/auth AUTH_DATA="ssousername=$SSO_USERNAME&password=$SSO_PASSWORD&site2pstoretoken=$SSO_TOKEN" # The following command to authenticate uses HTTPS. This will work only if the wget in the environment # where this script will be executed was compiled with OpenSSL. Remove the --secure-protocol option # if wget was not compiled with OpenSSL # Depending on the preference, the other options are --secure-protocol= auto|SSLv2|SSLv3|TLSv1 $WGET --secure-protocol=auto --post-data $AUTH_DATA --save-cookies=$COOKIE_FILE --keep-session-cookies $SSO_SERVER$SSO_AUTH_URL -O sso.out >> $LOGFILE 2>&1 rm -f sso.out $WGET --load-cookies=$COOKIE_FILE --save-cookies=$COOKIE_FILE --keep-session-cookies "https://updates.oracle.com/Orion/Services/download/p10376971_422_SOLARIS64.zip?aru=13243257&patch_file=p10376971_422_SOLARIS64.zip" -OUTPUT_DIR/p10376971_422_SOLARIS64.zip >> $LOGFILE 2>&1 # Cleanup rm -f $COOKIE_FILE
You need to check the SSO_USERNAME and SSO_PASSWORD variables to match your settings. I needed to do some minor modifications for my Solaris 10 installation . For example, wget is in the Sun Freeware directory (/usr/sfw/bin), which is not in the PATH. Change wget to “not check for certificates”, as shown in this example, line 20:
I also had to set a proxy-set the following environment variables, either in the script or on the command line:
With this set, everything worked smoothly. It pays off to run the script with the -x option as in bash -x /tmp/get.sh. As you can see the script writes a log file to your current working directory, and it saves the patch in it as well. Be careful not to fill up /tmp/ with a 3GB download :)
This technique obviously depends on the wget utility to be available. For security reasons your sys admin may not have installed it in which case you might use some fancy cascaded port-forwarding to get the patch to your box (or ask someome with more permissions after having spent 30 minutes raising a ticket which is going to be executed in the next 3 weeks)
Along with many others oracle.com is appearing in Chinese. This would appear to be because of a terrible accident which has destroyed Europe and the Middle East. I can still choose my territory but this is the result Ho Hum…
As you may already know, the terminal 10gR2 patch set (10.2.0.5) has been released recently on the Linux x86 & x86-64. Today I’ve installed 32-bit version on a test machine and was going to have a look on the Doc ID 1088172.1 for list of bugs fixed in this patch set, but there were almost [...]
Right after Metalink was replaced by My Oracle Support, I’ve configured a subscription to receive daily updates on new/updated content. I’ve used the same service in Metalink and liked it; it’s good to stay tuned on the latest “surprises” from Oracle. But for some reasons MOS HTML didn’t send me update emails. I tried to [...]
Nuno's post today coincided with an email I received from Oracle Support, expressing a sentiment similar to that in the email Nuno received from KEH. I won't attempt to post the entire email from Oracle Support, as it's full of pictures and links, but here's the 'thank you for your patience' section:Thank you for your patience during this transition period. We recognize that some customers