MOS is driving me crazy…

Why oh why can’t the My Oracle Support (MOS) website actually work like it is meant to?

I have been trying to get set up to use the new companies CSIs and it is driving me crazy. I’m on the “Support IDs and Privileges” page and I either get:

• No buttons.
• Some buttons, but not the one I need to request access to the CSIs.
• A request access button, that doesn’t work.

I get the same random (mis)behavior on the HTML and Flash versions. I checked with another guy in the office and his account is doing the same thing, so it’s not an issue specific to my account. I’ve also tried on IE, Chrome, Firefox and Opera. No luck.

Can we please ditch these versions and have the old APEX version back? It’s wasn’t as pretty, but at least it worked!

I rang Oracle Support to try and figure it out. The lady talked me through the whole process, asking me to click links or buttons that didn’t exist on my screen. It’s more than a little ironic that you need Oracle Support to actually use the MOS website…

So I am in MOS limbo. I can use my personal account and CSI, but who knows if I will ever get the company account working…

Cheers

Tim…

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MOS is driving me crazy… was first posted on May 30, 2012 at 9:25 am.
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